All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.
If you wish to make a claim concerning a RIG-TIG-product, you must contact the shop where the item was purchased. If you received the item as a gift, you must find out where it was purchased and contact this shop.
Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased, when you can provide a bill or invoice. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.
The personnel of the shop will test and evaluate the product according to Stelton’s guidelines and let you know if the claim is accepted.
If you have any questions regarding the functionality or maintenance of the RIG-TIG-product that you have purchased, the personnel of the shop where you bought it will be of assistance. On our website you will also find advice concerning usage, cleaning and maintenance together with the product.
Return policy at rig-tig.com
Returns, whether made by exercising the right of cancellation or due to claims, must be sent to the following address:
Att.: Online Shop
DK-4540 Fårevejle DENMARK
Returns must be accompanied by the delivery note that was included with the item when you received it or the order confirmation you received at the time of your order.
Returns cannot be delivered in person at any of our addresses, nor will we accept COD deliveries.
In Norway, returns must be sent to:
Stelton Norge AS
Drammensveien 130 B
Right of cancellation
Under the EU Consumer Law, you have a 14-day right of cancellation on goods purchased from rig-tig.com, calculated from the day on which they are received. If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.
The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.
If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.
You can also cancel the purchase by refusing to accept the goods on delivery. Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address.
Claims concerning goods purchased at rig-tig.com
Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased from rig-tig.com. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.
You must always contact us at firstname.lastname@example.org if you wish to make a claim regarding items purchased at rig-tig.com. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.